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General Questions

We accept all major credit card cards including American Express, Visa, MasterCard and Discover.

We also accept PayPal, check and wire transfer.

Depends on the products' availability, products will be shipped from our warehouse in the United State or overseas. If it is shipped from overseas, in the rare case, it may require you to contact Customs to provide validating

information and pay import taxes. Unfortunately, that is something we do not have control over, you are responsible to work with and pay importing tax.

If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment.

Note: Contact our Trade Team and they can assist you in submitting the proper tax exemption forms.

We will attempt to accommodate your request. Click here to see our full cancellation policy.

Yes, we do. If you like the chandelier, you only need to change the size and color just simply send an email to support@moooni.com. If you have a specific chandelier design in your mind and did not find it on our website, we could be able to help as well.

We will regularly provide discounts on some products. Gradually, for large-volume orders, we may be able to offer special discounts. Please feel free to visit our website https://moooni.com/ to learn more about discounts on our products.

Contacting Information

You can reach us at the following phone numbers:Office Line: +1 8003809116

Email: support@moooni.com

Our team responds to emails during regular business hours and our response time is generally within 24 hours. Response times are also usually dependent on the content of the email. If you do have a question, please check our FAQ (Frequently Asked Questions) page to see if you can find an answer. 90% of the questions can be answered in the specific FAQ page or Terms and Conditions page.

Ordering/online before your order know more about the productions

K9 crystal is what we are using.

K9 is a Chinese Optical Borosilicate Crown Glass. It has low inclusions and bubbles. It is used for lenses and prisms for lasers and optics. It has good physical properties and can be polished like leaded glass. It also weighs approximately 15% less than full (24%) leaded glass (crystal). A US equivalent is BK7.

First, know your budget. Second, if possible, look for pictures from magazines that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating. 

First determine the application (indoor dry, indoor damp, outdoor). Not all power supplies can be used in every application. Next, calculate the total wattage of tape light that will be used. To calculate wattage, multiply the total number of feet by the W/ft. of the tape light. Finally select a power supply that is equal to or more than the total wattage of the tape light.

There are installation instructions included in every object we sell. If you are uncomfortable with the installation, we recommend you contact a licensed contractor or electrician.

Moooni fixtures are manufactured in China.

Be certain electric current is turned off before cleaning.

Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.

Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.

Never wash glass or crystal shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass or crystal with a soft cloth, rinse and wipe dry.

Yes, all our products come with a 1 year manufacturers guarantee which covers normal wear and tear.

After your order has been received/shipped

We ask all customers to go through the entire box/package very carefully to verify if something is missing. If you are indeed missing an item from your order, please contact us via email support@moooni.com and explain the situation. After an investigation into the missing item, the customer will be notified of the resolution.

If you have received another item instead of one you purchased, please contact our customer service dept at support@moooni.com and explain the situation. After an investigation into the order, the customer will be notified of the resolution. Most likely what will happen is that the parts will be picked up and then the correct ones re-shipped.

We offer free shipping (U.S main land) all our shipping needs. What happens is once an order is placed, we see the order on our system. If there are no billing/shipping discrepancies, the order is sent to the production deptarment to be printed. Once printed, the package is weighed and labeled and is then ready to be picked up by shipping. Then once the final pickup is made, the tracking numbers are emailed to all the customers . What do I do if my order was shipped at a shipping rate slower than I paid for? If there is a shipping error and the shipment is shipped out at a slower rate than originally paid for, we will refund the difference in shipping back to the customer.

Tracking numbers are emailed to the provided email addresses of all orders that shipped that business day.

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