Refund policy

Return Eligibility

We accept eligible returns and exchanges for items purchased directly from Siljoy.com and shipped within the contiguous United States. Items may be returned within 30 days of delivery. Items must be in their original condition, with all tags and components included. Please include a copy of your packing slip or order confirmation. Custom orders, Final Sale items, and Clearance items are excluded from standard returns, subject to applicable law.

How to Start a Return

1. Reply to your order confirmation email or contact support@siljoy.com with your order number, the items you wish to return, the reason for the return, and whether you are requesting a refund, store credit, or a replacement.

2. Wait for our team to confirm the return instructions and address. Pack all components securely and use the original packaging whenever possible. We recommend photographing the inside and outside of the package before shipping.

3. Follow the shipping instructions provided by our team. Once the package has shipped, email the tracking number and a copy of the shipping receipt to support@siljoy.com.

If you change your mind before delivery, please accept the package and contact us to arrange a return. Refusing delivery may affect our ability to process your refund.

Return Shipping and Refunds

Customers pay the return shipping cost upfront. If we confirm a product quality issue, we will reimburse the approved return shipping cost. Original shipping charges are non-refundable except where required by applicable law.

Once we receive and inspect your return, we will issue eligible refunds to the original payment method within 5 business days and send a confirmation email. Items damaged during return transit may be ineligible for a refund.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, reply to your order confirmation or email support@siljoy.com. Include your order number and photos so we can review your request and provide next steps.

Gift Returns

If you are requesting a return or replacement for a gift, please provide the order number and the delivery ZIP code.

Order Cancellations

Final Sale and Clearance orders cannot be canceled. For eligible orders, reply to your order confirmation email within 24 hours of purchase to request a free cancellation, provided the order has not shipped. After 24 hours, eligible orders may still be canceled before shipment, subject to a 5% processing fee.