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 USD
  •  US Dollar
  •  Euro
  •  British Pound Sterling
  •  Canadian Dollar
  •  Australian Dollar

EN

 
 USD
  •  US Dollar
  •  Euro
  •  British Pound Sterling
  •  Canadian Dollar
  •  Australian Dollar

Shipping Policy

Shipping Delivery & Expenses

We offer free shipping within the United States mainland. Normally, you will be able to get your products between 6-8 weeks. Shipping time is the best effort estimation and is not guaranteed. If you want to receive the package faster, you can choose Exp Shipping, the details are as follows: 

Rate name Product Price Freight
Free Shipping (ETA: 6-8 weeks due to Covid19)  $0.00 and up Free
Exp Shipping (ETA: 2-3 weeks due to Covid19) $0.00 – $499.99 $69.99
Exp Shipping (ETA: 2-3 weeks due to Covid19) $500.00 – $999.99 $99.99
Exp Shipping (ETA: 2-3 weeks due to Covid19) $1,000.00 – $1,999.99 $129.99
Exp Shipping (ETA: 2-3 weeks due to Covid19) $2,000.00 and up $149.99

 

For the rest of the world, freight will not be included in the product price, and you need to pay the worldwide shipping fee, the details are as follows:

Rate name Product Price Freight
Worldwide Shipping  (ETA: 4-8 weeks due to Covid19) $0 - $399.99  $79.99
Worldwide Shipping  (ETA: 4-8 weeks due to Covid19) $400.00 - $999.99 $199.99
Worldwide Shipping  (ETA: 4-8 weeks due to Covid19) $1,000.00 - $ 1,499.99 $249.99
Worldwide Shipping  (ETA: 4-8 weeks due to Covid19) $1,500.00 and up $299.99


Order Tracking

You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool.

NOTE: If customers fail to be at the location to receive the package and/or refuse to work with us and the shipping company to retrieve the package, which results in the package being sent back to us, the shipping cost will be charged (It can be very costly up to several hundreds of dollars).

Delivery Information
We deliver to the USA, China, Canada, Japan, Korea, Singapore, Australia, New Zealand, UK mainland, and Europe. If you are not in those areas and would like to purchase from us, please contact our Customer Support at support@moooni.com.

Delivery Mode
We will process the orders within 3-7 business days. For free shipping, it will take about 4-6 weeks after we ship it out. There will be an extra charge With ExpShipping,  you may expect to receive around 2-3 weeks after we ship it out. If you have special requirements for delivery service, please contact our customer support at support@moooni.com.

 

What if I cannot find my package?

In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.

 

There are several possibilities:

  • The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
  • The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
  • The package could be indeed lost. If you have waited for 2 business day and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at support@moooni.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verify that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the lost if customer refuse to work with us to start the investigation.

 

It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!