Moooni® Modern Raindrop Rectangular Crystal Chandelier

Question: Does this chandelier comes with a remote?
Answer: No remote, just use your wall switch to turn on/off.

Question: Can it be installed on the sloped ceiling?
Answer: Yes, you can adjust the length of the cord after installation to make the chandelier level.

Question: What is the weight and size of this chandelier?
Answer: Hi, you can see the details in the description, depending on the different sizes. Thanks.

Question: Can this dining chandelier be mounted in?
Answer: Hi, we have two types of this chandelier. Pendant light with a chain and flush mount light without a chain. Thanks.

Question: Does this chandelier come with a bulb?
Answer: Sorry that we do not provide light bulbs because light bulbs are fragile during transportation. E12 bulbs are needed to be bought. The fixture is also dimmable when used with dimmable bulbs and a compatible dimmer switch (Not Included).

Question: Do your products come with any guarantees?
Answer: Yes, all our products come with a 1-year manufacturer's guarantee which covers normal wear and tear. It will not be damaged by normal use. If you need to buy any accessories, please contact us at support@moooni.com, we will reply to you as soon as possible.

Question: Can this dining chandelier be customized?
Answer: Of course. Customization is available in our store. Please contact us at support@moooni.com with information such as the size and finish you need. Thanks.

Question: Can I order it in 220v?
Answer: Hi, these chandeliers are suitable for AC 85 - 265 Volts.

Question: What color are the crystals? What material is this crystal made of?
Answer: They are transparent K9 crystals which are Chinese Optical Borosilicate Crown Glass. It has low inclusions and bubbles. It is used for lenses and prisms for lasers and optics. It has good physical properties and can be polished like leaded glass. It also weighs approximately 15% less than full (24%) leaded glass (crystal). A US equivalent is BK7.

Question: Is the crystal difficult to install?
Answer: Requires self-assembly according to installation instruction and needs the patience to put it together. It's all worth it after installation, you'll enjoy this beautiful lamp.

Question: What is the weight of this chandelier? Will it hang for a long time and fall down?
Answer: Our chandelier weighs are between 21 and 33 pounds, depending on the size. We've done a lot of testing on this product and it's very safe and doesn't fall off. However, the bearing capacity of your ceiling needs to be considered. Thanks.

Question: Will the crystal get tangled up and cause a lot of scratches?
Answer: We use K9 crystal that is enough for daily use and transportation. The crystal is properly placed in the package and will not be wound together.

Question: What kind of light bulb does this chandelier use? Can the light be dimmable?
Answer: Incandescent and LED bulbs are available, with E12 bulbs in the US and E14 bulbs in Europe. The fixture is also dimmable when used with dimmable bulbs and a compatible dimmer switch (Not Included).

Question: Do you provide installation service?
Answer: Sorry that we do not provide installation service, but we will ship the manual instructions to you. You only need to follow the steps in the manual to install successfully. Most customers are perfectly able to install them by themselves, or you can hire an electrician. Thanks.

Question: Do you have installation instructions?
Answer: Hi, you can see the manual instruction in the description and we will ship it with the chandelier. Thanks.

Question: How do I clean my fixture?
Answer: Be certain the electric current is turned off before cleaning. Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts. Wood components may be polished with fine furniture polish, taking care to avoid getting the polish on the metal surfaces. Never wash a glass or crystal shades in an automatic dishwasher, line a sink with a towel and fill with warm water and mild liquid soap. Wash glass or crystal with a soft cloth, rinse and wipe dry.

Question: What is the voltage and wattage of this chandelier?
Answer: The voltage of this product is 85-265V. Use incandescent lamp maximum 60W, LED bulb 9W. Thanks.

Question: Are your fixtures UL Listed?
Answer: Hi, it's UL listed. Thanks.

Question: How close to the ceiling can it be hung?
Answer: Hi, we recommend you hang it at least 20 inches from the ceiling.

Question: What color is the base of this chandelier? What is the material?
Answer: The base is made of polished chrome metal. Thanks.

Question: Where is this chandelier mainly used?
Answer: Hi, we suggest that it will be better to install it in the dining room or kitchen island. If there is a need for other rooms, it can also be used as long as there is enough space.

Question: Where your products are made and shipped?
Answer: Hi, our chandeliers are all produced in China, but we have a warehouse in the United States, and we usually ship them directly from the warehouse to the customer's home.